Portal Update: Simplified Ticket Access

We’ve made a small change to the customer portal to improve your experience. Instead of seeing four separate boxes — Customer Service Web, Knowledge Base, Request a Service, and Create a Ticket — you’ll now see just Customer Service Web.

From there, you can still access all the same tools and resources — they’ve just been grouped together for a cleaner layout.

Prefer the old way?

No problem! All four options are still available in the top menu — just scroll to the top of the page and find Support and you’ll find them there.

Thanks for your continued feedback as we work to streamline and improve the portal experience!